Sympo, Inc. is an award-winning Professional Services firm that helps businesses solve complex challenges through powerful, low-code solutions. Our team leverages the most up-to-date low-code platforms, such as Quickbase, and modern web integrations to streamline workflows, improve efficiency, and drive innovation.

We are a growing, dynamic company that truly values our employees and their success, growth, happiness, and fulfillment. We foster a collaborative, supportive environment where every team member is encouraged to learn, lead, and make an impact.

We pride ourselves on our service, experience, knowledge, ethics, and enthusiasm. Our mission and philosophy are quite simple: become our client’s trusted advisor, provide unparalleled services, and serve our clients with integrity.

About the Role
As a Business Systems Analyst / Project Manager you will play a key role in delivering large-scale technology consulting services for enterprise clients. You will work with cross-functional client teams to analyze current systems, identify process gaps, design workflows, and support the implementation and migration of a complex community platform.

This position requires a balance of business analysis, systems understanding, and project management expertise. You will help shape and document solution paths, coordinate engineering and implementation activities, and oversee change management, training, and lifecycle enablement. This is a full-time, fully remote position within the Solutions Consulting Department that requires availability during Pacific Standard Time (PST) working hours.

• Work with client stakeholders to determine and document the solution path for a large-scale community portal/ system.
• Conduct ecosystem analysis, workflow mapping, gap assessments, and technology evaluations to identify opportunities for optimization and innovation.
• Perform change management assessments and develop strategies to support adoption across a large technical community.
• Establish and track performance metrics and KPIs to evaluate project success and ongoing system maturity.
• Review and update existing Standard Operating Procedures (SOPs) and formulate new SOPs aligned with the community system’s requirements.
• Collaborate with stakeholders and the product team to gather and document requirements for engineering and UI/UX teams and support the delivery process by performing user acceptance testing (UAT) and leading product demos.
• Deliver clear recommendations and actionable roadmaps for implementation.

• Support the migration of a large community program into a new system, including data modeling, onboarding workflows, and data normalization.
• Collaborate with developers and engineers to ensure technical solutions align with business objectives and requirements.
• Coordinate and manage end-to-end testing, verification, and validation of features and processes.
• Develop and document playbooks, onboarding processes, and workflow mechanisms for community transitions.
• Provide project-related documentation, including timelines, milestones, and progress dashboards (e.g., Asana, PowerPoint, ClickUp or other project tools).

• Analyze, design, and recommend the implementation of features such as content moderation workflows, localization, and automation of administrative processes (e.g., onboarding, offboarding, and KPI reporting).
• Develop workflows and governance models that enable the system’s long-term scalability and operational maturity.
• Support the creation of training materials, onboarding guides, and documentation for system users, including administrators, community managers, and end users.
• Collaborate across technical and business teams to ensure alignment throughout implementation and lifecycle operations.

• Serve as the primary point of contact for clients throughout the project lifecycle ensuring deliverables, timelines, and dependencies are clearly understood.
• Demonstrate strategic problem-solving skills and initiative in identifying and proposing solutions to clients.  
• Coordinate across engineering, product, community managers and other stakeholders to align project goals and technical execution.
• Lead internal and external meetings, providing status updates, risk assessments, and solution recommendations.
• Support project planning, change control, and documentation to ensure transparency and accountability.
• Occasional travel may be required.
  

• Competitive base salary and comprehensive health benefits with employer contributions. Visit our Join Sympo page for a full list of our benefits.
• Fully remote environment with provided equipment.
• Supportive, collaborative team that values curiosity, innovation, and excellence.
• Opportunities to grow your expertise in Quickbase and other emerging low-code platforms.
• A culture built on integrity, teamwork, and continuous improvement - where your ideas matter